Returns & refunds

Return window

You can request a return within 7 days of delivery. Message us on WhatsApp or email with your invoice number, the part number, the reason and clear photos of the part and its packaging. Please do not send anything back before we confirm the return and the return address.

What we accept

• Wrong part sent by us, damaged in transit, or faulty on arrival. We replace it or refund it in full, including shipping both ways. Transit damage must be reported within 48 hours of delivery with photos.
• Wrong part ordered by you, or no longer needed. Accepted if the part is unused, not fitted, and in its original, undamaged box with all labels and fittings. Return shipping is paid by you, and the original shipping charge is not refunded.

What we cannot accept

• Parts that have been fitted, used, tampered with or damaged after delivery.
• Parts without their original packaging, or with the box written on or damaged.
• Parts sourced specially for your order, when we told you before you paid that they are non-returnable.
• Part of a set. Parts sold as a set, such as dicky shockers or bonnet shockers, can only be returned as the full set.
• Requests made after the 7-day window.

Please confirm the OE number or send a photo of the old unit before ordering. We are happy to check fitment on WhatsApp.

Defects after fitting

If a part fails after fitting because of a manufacturing defect, contact us with your invoice and photos. We may need to inspect the part before offering a replacement or repair.

Cancellations

You can cancel an order at no charge any time before it is dispatched, and we refund any amount paid in full. Once dispatched, the return rules above apply. If we cannot supply a part after you have paid, we tell you straight away and refund it in full.

Refunds

Once the returned part reaches us and passes inspection, we usually issue the refund within 7 working days to the original payment method or to your bank account by bank transfer or UPI. For GST-registered buyers we issue a credit note against the original invoice.

Complaints

Write to our Grievance Officer at adhyanmahajan26@gmail.com or call +91 79825 55636. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Contact

Alaina Shockers, sold and distributed by Mahajan Motors India, Kashmere Gate, Delhi, India. GSTIN 07AAFFM4750J1Z5.
Email: adhyanmahajan26@gmail.com · Phone / WhatsApp: +91 79825 55636
Monday to Saturday, 10:00 to 19:00 IST.